Shipping Policy

First off, we are ship to over 180 countries worldwide! With Hello Moa you can trust that your order will be quickly processed and safely delivered each and every time. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.

We ship insured with a USPS tracking number. 

  • All in stock items will ship out within 2-5 business days from when the order was placed.
  • US orders typically take about 15-25 business days after processing to be delivered. However please note that this is only an estimate, not an absolute delivery date.  Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.
  • International orders typically take about 25-50 business days after order processing to be delivered. However please note that this is only an estimate, not an absolute delivery date.  Things like weather, holiday season, customs issues, logistics holdups, and more can cause delays that are out of our control.

PRINT ON DEMAND ITEMS (does not include T-shirts or Hoodies)

Pillow Covers

Production Time: 2-4 Days,  US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking); US, UK, CA, AUS pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking); International pillow orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Cloth Tote Bags

Production Time: 2-4 Days, US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking); US, UK, CA, AUS cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking); International cloth tote orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Crew Socks

Production Time: 2-4 Days; US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking) ; US, UK, CA, AUS crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking); International crew sock orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Leather Tote Bags and Handbags

Production Time: 4-6 Days; US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking); US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking); Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Canvas Saddle Bags

Production Time: 5-7 Days; US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking); US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking); Other international bag orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

Canvas Shoes

Production Time: 5-7 Days; US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking); US, UK, CA, AUS bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking); Other International shoe orders that have not arrived within 60 days of order processing are eligible for refunds or free reshipment. 

FOR ALL OTHER ITEMS

Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

PLEASE NOTE: International shipping takes longer and certain countries don't have tracking available.

 

Location

Estimated Shipping Time

United States

10-25 business days

Canada

15-45 business days

Europe

15-50 business days

Australia & New Zealand

15-45 business days

Mexico-Central America-South America

20-60 business days

 

SHIPPING POLICY

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@potterandfrench.com as soon as possible.

Hello Moa is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Hello Moa will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

If the order arrives at your country and...

  • The customer refuses to accept the package.

  • No attempt is made in the country of destination to deliver the package.

Hello Moa reserves the right to abandon the package(s) and will not be responsible for any refund.

  • Once you place your order you receive a confirmation email.

  • Once your order is shipped and you receive a shipping confirmation.

Tracking my order?

When you're dealing with worldwide international shipping tracking numbers aren't available for about 5-10 business days after your order has been processed. To view your tracking number simply click your order link within the shipping confirmation email you received. If not there please email support and we will send you your number.

Why is my order stuck in transit?

Occasionally, orders do get delayed when entered the country. With inspections and customs packages can be stuck for up to 4 weeks with no updates to the tracking. This is fairly uncommon, but it does happen. If your order is stuck and hasn't moved for several days unfortunately there's nothing that can be done to get it moving again, besides simply waiting it out so I thank you ahead of time for your patience.  

Where's my package?

If you haven't received your order within the estimated delivery times listed above send an email to support@hello-moa.com with your order # and ask for a tracking number. We will get back to you with the tracking number asap (usually within 24 hours).

Next, just click on your tracking number in the email to see exactly where your order is in transit. Just keep in mind that tracking information isn't available until 5-10 business days after your order has been processed.

If for whatever reason you have questions or concerns send an email to us at support@hello-moa.com and we'll answer any questions you have. We're genuine everyday people and we really are committed to taking care of our customers so we'll go above and beyond to ease any concerns.

Thank you.

Graeme

Hello Moa