As we are charged a shipping fee for resending items we do pass on this charge to customers who have failed to give us correct shipping address. This charge may be applied too to customers who wanted an upgrade on shipping method. We do not profit from this charge and it goes directly to our postal system so we can return your item as fast as possible.
As soon as you get your new tracking number, we do ask that you follow it in 17track.net and as soon as your local post takes control a quick call to them will guarantee delivery or even allow you to pick up your package.
We do ask you to ring your post, as this will help prevent a recurrence of the return of your items to us.
If your items are not PERFECT in every way, we will make it right.
Your HAPPINESS is our goal, so if you have questions just contact our support team. We are here to make your purchase an enjoyable, happy and stress free experience.
We value our customers and want to make your purchase a happy one.
Our Dedicated VIP Support Team can be reached at firstname.lastname@example.org for any questions you have pre or post purchase.
We ask you allow 2-4 weeks for shipping for the US and an extra week Internationally.
If you are worried or concerned while waiting for your delivery feel free to contact our VIP Support Team and they can assist.